San Antonio Healthcare Company Staffs Nurse Advice Line for Florida

December 28, 2010 (San Antonio,) – Carenet Healthcare Services, a solutions-driven organization for the healthcare industry, has partnered with Florida Health Care Plans (FHCP) to provide its members with a 24/7 Nurse Advice Line.

Staffed by highly skilled, registered nurses, the Carenet Clinical Support team is available 24/7

to assist members with their health concerns in both English and Spanish. Through a call center triage module, FHCP members have access to a 24/7 Nurse Advice Line that includes more than 400 symptom-based triage guidelines specifically written for adult, women’s, pediatric, and behavioral health topics.

In addition to offering a 24/7 Nurse Advice Line for current symptoms; the nurses can also help members better understand their diagnoses, prescribed medications and where and when to go for more help.

FHCP members can access Carenet’s services by calling a toll-free number to speak with an Advice Line Registered Nurse. Additionally, in the very near future, members will be able to email their health-related questions to the Nurse Advice Line and receive a response via secure email within 24 hours.

Another added benefit to the 24/7 Nurse Advice Line for FHCP members is the option to access a 24-hour Audio Health Library. This audio library contains over 1,500 English and Spanish topics as well as current community health concerns and announcements.

“Our team is excited about the partnership with Florida Health Care Plans,” said Carenet President John Erwin. “The demand for quality health care and the need for stronger customer relationships has grown tremendously, and Carenet is at the epicenter of this movement, offering clients strategic healthcare and management services in an efficient, effective, and measurable manner.”

Carenet’s current solutions include expert 24/7 Nurse Advice Line / Triage, Care Management, Care Navigation, Patient Advocacy, Pharma Support, expert member services and other solutions that impact quality and deliver outstanding value for our health plan clients and their members. For more information about Carenet Healthcare Services, it’s people, successes or solutions, visit us at

Will Ellis

Carenet Healthcare Services

11845 IH 10 West, Suite 400, San Antonio, TX 78230

Phone: 855-509-9000.



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